Advise and create appealing advertising campaigns e.g. The main types of assessments you will be asked to do may include interviews, psychological assessments, work samples and skills tests. Do you want a job with a purpose and love helping people? your career objectives - "Where do you see yourself in . successful in this role you will have: Experience in a similar role Strong communication, collaboration, and problem-solving There are people who can assist you throughout the process if you need additional support. Be part of the team transforming business processes and delivering enhanced digital capabilities for everyone in NSW. Do you have a passion for anything and everything to do with technology? efficient enhancements in operational efficiency, customer service, systems and The same applies if you are a recruitment agent. Information on types of flexible work, how to implement it in your agency and policy guidance. Please read and understand NSW Health policy directive (PD2022_030). About the role: The Business Improvement team at Service NSW are?currently looking Copyright 2015 NSW Public Service Commission. Applicant tracking. About the role:The Business Improvement team at Service NSW are?currently looking Our merit principles put importance on fit for the role and agency. become familiar with all aspects of the job. We use at least 3 different assessments to help you to show you can do the job and use 2 main approaches to structure our assessment processes. confirming your right to work in Australia. We are passionate about building a culture where reward and recognition are at the heart of our team environment. present your findings, in writing or verbally. skillsCustomer orientated and proudContinuous improvement mindsetStrong stakeholder engagement If this sounds appealing to you, we welcome your application!To Apply:Provide a covering letter and resume (Resume not exceeding 5 pages) that details your experience and how you meet the capabilities of the role.A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Our diverse candidates will experience a fair and merit based recruitment process and we will make any adjustments needed, both in the recruitment process and on the job. Learn more about the legal requirements for recruitment in the NSW Public Service. For enquiries relating to the role please contactAdriana Spoto via Adriana.Spoto@service.nsw.gov.au. The recruitment and selection guide is designed to help recruiters and hiring managers in the NSW Public Service to design consistent and equitable recruitment processes to: Getting recruitment right has never been more important. service check (for current NSW Government employees). Undertake analysis on a range of business process identification, modelling, When preparing your application, there are some key things we need to know about you. All rights reserved. Now, for the exciting part - the start of your new career in NSW Government! As part of the recruitment process you will be required to undertake a medical assessment to ensure you are medically fit to perform the inherent role and functions of a NSW Police Officer. I have completed a Recruitment Approval (RA) form including the funding check and submitted it to the People & Performance team at sinsw.peopleandperformance@det.nsw.edu.au I have explored available recruitment talent pools (optional) I have amended/developed the Role D escription (RD) (where applicable) and drafted the advertisement The capabilities for the role you're applying for are described in the role description. Make an offer of employment after weighing all the available evidence on balance. Test your computer equipment before you start. . Steps of the recruitment process. If you have any questions or would like guidance on the recruitment process, please contact the SESLHD Aboriginal Employment Team via email to: SESLHD-AboriginalWorkforce@health.nsw.gov.au businessobjectives and Support the adoption and continual improvement of Business Process Management The purpose is to determine if you can do a technical part of a job. Late applications may not be accepted. (BPM) to ensure effective governance and best practice processes and principles Information for graduates with disability, bring different perspectives and experiences to the process, a group discussion on an issue such as a policy matter or current news item. Closing date: 16/03/2023 - 10:00 AM. With a population of almost 25 million and 14 million jobs in the country as of September 2018, Australia's employment market is competitive. creating letters of offer. is specific to the job you are applying for. Tell us what happened because of what you did describe the impact on the customer experience. Connect with us on FacebookandLinkedIn! Careers at Department of Customer Service. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. You usually have a limited time to do the task. Try to get a good nights sleep beforehand. Below are resources to help you prepare for your application, understand the process, and know how to ask for extra help. We will tell you if you are successful or not or we may offer you a place in a talent pool. Manage a portfolio e.g. Support the adoption and continual improvement of Business Process Management You then need to: In case interviews you receive a scenario in advance (for example, 1 to 2 days ahead). Please read and understand NSW Health policy directive. The job ad and information package will give you instructions on what to put in your application. Insights and analytics into the public sector workforce. NSW government sidelined independent recruitment process when hiring child safety watchdog Choosing its preferred candidate, the Perottet government once again finds itself having to answer. The main types of assessments you will be asked to do may include interviews, psychological assessments, work samples and skills tests. Role:Process Improvement for a dynamic Process Improvement Coordinator to join the team. Information for graduates with disability, Engineering Stream assessment centre dates: 1 September - 6 September 2022, Digital Stream assessment centre dates: 6 September - 14 September 2022, Social Work assessment centre dates: 14 September - 15 September 2022, Primary Stream assessment centre dates: 16 September - 30 September and 4 October to 17 October 2022, Legal Stream assessment centre dates: 16 September - 30 September and 4 October to 17 October 2022. Search Criteria. In individual case study exercises you receive information about a work-related scenario. east Adjustments for individual needs You may select up to two streams: primary and one degree-specific stream - legal, digital or social . Work sample exercises ask you to complete a piece of work that is typical of the day to day work you would complete on the job. They measure stable behavioural tendencies and work style preferences. If you are the successful applicant, you will be made an offer of employment. Applicants who are able to do this are more likely to progress through the application process. We aim to have a health system that values its workforce as a vital resource and treats its staff fairly. Think about what we are looking for in asking this question. business strategic plans.In this role, you will: If the job ad requests a cover letter, you must submit one with your application to be considered for the role. 4. creating social media content, and recommending advertising platforms to be used, such as Seek and LinkedIn, Review resumes and validate candidate data, Assist Hiring Managers in scheduling interviews and sit in on interviews where needed, Assist in the onboarding process of candidates e.g. Staff may be required to work a minimum 3 hour shift up to 7 hours per day depending on need. The following question is about the 'Commit to Customer Service' intermediate capability. Coordinate, monitor and review business processes to identify gaps and Willing to work an average of 2 to 3 days per week (casual and part-time). In this stage you will also be asked to complete an online video interview question. Review the job advertisement and role description. Think about what you did in other jobs and your achievements. In-tray exercises simulate administrative aspects of a role. You do not need to attach a resume or cover letter. We welcome applications from Aboriginal and Torres Strait Islander candidates and we have an Aboriginal Employment Consultant that can provide support. We may ask if you meet an essential requirement for the job. assist with interview and other assessment techniques. Competitors: Unknown. referee checks. we expect a small number of applications. Strategy and Customer Support Divisionwithin Service NSW brings focus 6. Information for graduates with disability. I work for NSW Sydney, New South Wales, Australia1 week agoBe among the first 25 applicantsSee who I work for NSW has hired for this roleNo longer accepting applications. The majority of stages in the recruitment process are managed by FRNSW. Legal directions made by the Commissioner to agencies from 2013 to now. your capabilities, knowledge and experience compared to the successful candidate. create a profile to search or apply for jobs on the www.iworkfor.nsw.gov.au websites; and/or apply for a job advertised on the www.iworkfor.nsw.gov.au websites. Not only on capabilities, knowledge and experience. A guide to support senior leaders with organisational strategy. The recruitment and selection guide helps recruiters and hiring managers in the NSW Public Service to make informed hiring decisions. Save the search query so that you do not have to fill in the search criteria in the future when you want to search for similar positions. Some of the key responsibilities include to: 1) Click here for the Position Description 2) Find out more about applying for this position For role-related queries or questions contact Charlotte Cunningham on charlotte.cunningham@health.nsw.gov.au or call (02) 4985 0617. ensure our focus is always on the customer. processes to meet the business objectives Human Resources and Recruitment | Recruitment, Central & North Coasts - Newcastle & Hunter Valley / Newcastle, Hunter & Region. The guide is organised around five areas that have the biggest impact to achieving successful recruitment outcomes. analysis, design reengineering to support business process improvement and listed by As you progress through the recruitment process, you will be asked to provide further information and documentation at the appropriate stages. We are focused on delivering first-class customer service and digital transformation to serve the people of NSW and better the community. 03/03/2023. need you to develop and present your strategy (for example, for the design and implementation of the program). Recruitment is defined as a process that provides the organization with a pool of qualified job candidates from which to choose. transferable knowledge (theoretical or practical understanding of a subject), skills (developed through training, experience, or practice). Civilian employees work in diverse roles across the various units and commands that make up the NSW Police Force. Shift your thinking from what you want from candidates to what you have to offer to attract interest from job seekers. Role type: Full Time Ongoing. Graduates receive a competitive salary, study support and a permanent role upon completion of the program. Check that you've received an email confirming your application. Candidates who are assessed as meeting the requirements for the role but aren't successful in their application may also be offered a place in recruitment pool for future vacancies. You may not proceed through every stage of the assessment process. Ensure you have reviewed the requirements for each stream you are applying for. Information for graduates with disability. Medical assessment Assess candidates using multiple assessments to provide a solid evidence base for your selection decision. Tell us about something you did to serve customers in that context. bring different perspectives and experiences to the process, a group discussion on an issue such as a policy matter or current news item. Focus on providing specific and clear responses. If you have a disability and require any adjustments to the assessment process, please discuss your requirements with the hiring manager or nominated contact person at any stage of the process. analysis, design reengineering to support business process improvement and Includes the behaving ethically guide, positive and productive workplaces guide and the ethical framework. While many employers are aware of their obligations, some may not be. Includes resources to help managers become disability confident, inform employees with disability, and how to make workplaces inclusive for people with disability. Below is a general guide to our recruitment process: Recruitment times can vary and may take longer if we receive a high number of applications. A targeted question on capabilities asks you to describe how you used your knowledge, skills, and abilities in a certain situation. Personality questionnaires are useful to gauge how likely you will fit in a job or team. Includes the three remuneration tribunals: statutory and other offices, parliamentary and local government. You will also be requested to bring the original documents with you to the interview for verification. Focus on how your knowledge, skills, and abilities match those needed for the job. Once you've submitted an application with us, there are a series of steps we follow to ensure we get the right talent on board. processes to meet the business objectives They usually involve you in the following: In a written exercise you review information, for example a case study, position paper or business problem. They help us to learn about how you are likely to perform the job. All new roles must have a defined level, grade, and position before the recruitment and selection process begins. This is a general guide to the stages involved in the recruitment process. We structure them according to: All our assessment processes involve at least one interview. The report provides an assessment of the key factors that influence the shape, performance and behaviour of public sector agencies and the people who work in them. We have extra information for Aboriginal candidates and candidates with disability to assist you in applying for the program. Service NSW was set up in 2013 as a one-stop shop for NSW Government services. Good cover letters use the STAR method to structure your work examples by explaining the Situation, Task, Action and Result. If required, additional screening checks may be conducted, including: Given the high number of applications received for some roles as well as our commitments to employment practices that are fair, responsive and inclusive, the time for recruitment does vary and can occasionally take longer than expected. Location:Sydney /Hybrid working options. If your application progresses through initial screening, the next stage(s) will involve capability-based assessments. Department of Customer Service. Information about adjustments throughout the recruitment process and how we can support you. Copyright 2015 NSW Public Service Commission. With over 25,000 people working right across NSW, we drive the continual development of . dealing with a question or complaint for a customer service-focused job. reengineering,and A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months. The code and framework applied to all PSC employees.
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