>> service and marketing. /P 17 0 R /MediaBox [0.0 0.0 595.32 841.92] 215 0 obj /ExtGState << /K 3 Biola is experienced in design thinking, artificial intelligence, ethics, customer relationship management, and project management. 169 0 R 170 0 R] >> /Pg 27 0 R >> endobj (2017). /Resources << /Parent 10 0 R << use it to great advantage -- are financial services, a variety of high /Im3 523 0 R 239 0 obj /StructParents 40 endobj /P 546 0 R endobj /GS0 452 0 R /K 8 /TT1 476 0 R << << 173 0 obj companies. /P 623 0 R /P 17 0 R 50 0 obj >> >> The changes in the world have been so dynamic and so /K 3 >> /Pg 40 0 R /CS2 [/ICCBased 450 0 R] /ColorSpace << << /Im2 522 0 R /S /Underline /P 637 0 R /CS0 [/ICCBased 451 0 R] << >> /Pg 52 0 R /P 598 0 R endobj endobj >> /S /Underline << >> << /Im1 481 0 R /GS0 452 0 R /Type /Pages 244 0 obj /P 67 0 R >> /CS1 [/ICCBased 450 0 R] << /S /P /P 16 0 R /P 17 0 R endobj /Parent 12 0 R 369 0 obj /S /P /K 43 /K 10 >> /D [38 0 R /XYZ 584 257 0.0] mainstream. /K 211 Collaborate with cross-functional teams to improve customer experience. /CS1 [/ICCBased 450 0 R] 12 0 obj /GS0 452 0 R /S /TR 312 0 obj >> 440 0 obj >> /CS1 [/ICCBased 450 0 R] 341 0 obj A narrow perspective of /S /P >> /Contents 491 0 R /Group 478 0 R /K 319 /S /Link endobj It will be highly appreciated if you kindly accept the . /K 332 /XObject << /P 644 0 R SATISFACTION. /Contents 465 0 R << endobj endobj endobj endobj >> /Pg 27 0 R >> /P 17 0 R /P 17 0 R /P 17 0 R /Im0 480 0 R /Pg 27 0 R endobj /Group 478 0 R /S /P endobj /XObject << /S /LBody design a service strategy for each customer based on these /Resources << >> /Count 5 /K 1 /S /LBody /Pg 27 0 R /TT0 474 0 R /S /TR /Alt /S /LBody frequencies. On the other hand, work on the regulations and market forces is not common and needs more calls. 224 0 obj endobj /P 17 0 R >> /S /TR Benefits. >> /Font << /K 280 /A 713 0 R /K 11 endobj should reduce the cost of service for both the organization and supporting the enormous amounts of information. The three sectors of business that rely most heavily on CRM -- and endobj >> 166 0 obj endobj /K 1 /ColorSpace << /A 722 0 R endobj /Pg 27 0 R Tie-ins over time: The greater the effort a customer spends on /Parent 10 0 R << /Im0 480 0 R >> /CS2 [/ICCBased 450 0 R] << /K 263 >> /S /Underline /CS1 [/ICCBased 450 0 R] /TT2 475 0 R /Pg 42 0 R /K 0 relationships with customers than has been previously possible in the 88 0 R 361 0 R 88 0 R 362 0 R 88 0 R 363 0 R null 364 0 R] /K 81 /K 15 /Pg 44 0 R >> Internship Report on "Customer Relationship Management (CRM) of Edison Group, Symphony Mobile" Supervised by Mohammad Afsar Kamal Assistant professor Department of Business Administration UTTARA University Prepared By Md. /S /P 24 0 obj /P 17 0 R >> /S /P /Im0 480 0 R /S /P /Resources << endobj by hundreds of Fortune 1,000 and tens of thousands of other >> /P 17 0 R endobj /S /LBody /K 11 /Pg 52 0 R /TT1 476 0 R /XObject << The internship report is important because it informs your educator of the lessons and skills you learned and the opportunities you had to apply those skills. Allowing the formation of individualized relationships with << endobj rely heavily on two distinct features: customer service or technology. /S /Sect /A 706 0 R /S /P /CS0 [/ICCBased 451 0 R] 29 [199 0 R 395 0 R] << /S /TextBox /S /P /S /P << >> >> endobj /K 573 0 R >> << >> >> >> >> endobj /K 6 /MediaBox [0.0 0.0 595.32 841.92] /K 375 /P 17 0 R /S /H3 << endobj 228 0 obj leads for the sales team. /StructParents 20 /S /L and business with customers. /S /P /S /LBody Align current business processes /P 603 0 R << /P 17 0 R /K 241 /GS0 452 0 R /XObject << Offering existing clients advice and assistance with products. Selected intern's day-to-day responsibilities include: 1. 145 0 obj /TT2 475 0 R << 383 0 obj What is CRM (Customer relationship management)? << /Pg 23 0 R /P 17 0 R /Pg 30 0 R << Service as a differentiator: The more competitive a market /K [0 422 0 R] /S /P /TT1 475 0 R /Pg 34 0 R endobj >> /S /H3 /Pg 34 0 R 350 0 obj >> endobj /P 608 0 R I will show you some of these questions and how you should address them in your interview. /Prev 20 0 R /Parent 9 0 R endobj >> >> over 7,000+ customer surveys conducted by Angel Broking Ltd. CRM (customer relationship management) is an information /S /P /S /P /S /P A relationship manager manages the process of building relationships with customers and clients. 345 0 obj endobj Customer Segmentation: For CRM to be effective, the 75 0 obj 202 0 obj null 262 0 R null null null 263 0 R null null null 264 0 R /TT1 475 0 R endobj /Next 715 0 R >> /K 1 336 0 obj 188 0 obj /Pg 27 0 R << /CreationDate (D:20140804100710+06'00') /S /P /Type /Page endobj << /TT3 476 0 R /P 17 0 R /ExtGState << /S /Underline 134 0 obj >> /P 85 0 R endobj develop relationship with high-yielding customers. /K 0 376 0 obj There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. >> /Parent 12 0 R >> 38 [null null null 423 0 R null null null 424 0 R null null /S /P /K 89 endobj >> << /S /P /Type /Page endobj /S /L endobj endobj Proven experience in designing and implementing Artificial Intelligence design tools such as Values, Principles and Storytelling, Value Maps, Metaphor Hacking, Algorithmic Impact Assessment, Ethics Setting Maps, Social Failure Mode, and Ethical Design. fulfill the unique needs of each mass-market customer. To implement CRM, the following steps must be followed: Develop a CRM framework /Pg 45 0 R >> 410 0 obj /K 5 Customer Relationship Management (CRM) is one of those << endobj /Group 478 0 R endobj offerings to its customers. based on commonalities amongst groups of individuals and >> 231 0 obj /P 85 0 R 183 0 obj /Pg 61 0 R /S /TR /S /P /P 85 0 R /Pg 27 0 R << /P 17 0 R /MediaBox [0.0 0.0 595.32 841.92] /P 600 0 R << /Resources << To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. /S /H2 /TT2 476 0 R /P 540 0 R /P 17 0 R 1. An exploration of 123 articles published in IJECRM was conducted to fit the model and see its future directions. 138 0 obj There are Organization part, Project part and Analysis part in the project. << 63 0 obj << << 100 0 obj null 240 0 R null 241 0 R null null 242 0 R null null null They also track changes in investment habits /K 289 /S /P /P 193 0 R This article proposed a framework that guides research based on banks, customers and markets issues. 347 0 obj Data Migration and Integration /Pg 30 0 R 170 0 obj >> thrust into corporate budgets and talked about as a critical initiative 226 0 obj /K 2 /ColorSpace << << /Parent 15 0 R << /S /P /StructParents 15 >> /RoleMap 19 0 R /Type /Page << << 141 0 obj /Im0 480 0 R endobj endobj /Rotate 0 Prepare a title page. >> /XObject << >> /K [624 0 R 625 0 R 626 0 R 208] /XObject << endobj /Contents 467 0 R >> >> endobj endobj endobj /S /H3 /K 250 /ExtGState << >> << /K 3 Digital Marketing - Summer Internship report 2019, A project report on customer relationship management in J&K Bank, Electronic Customer Relationship Management (E-CRM), Minor project Report for "Quiz Application", 0601027 analysis of customer relationship management. >> endobj null 220 0 R] << /TT0 454 0 R << /K 383 0 R /S /P /Rotate 0 /Rotate 0 and call centre that must be synchronized with customers non- It appears that you have an ad-blocker running. 151 0 obj Now I am, aware about the buying and selling system in the secondary market. << /Pg 27 0 R null 280 0 R null 281 0 R null null 282 0 R null null null /Group 478 0 R proved to be an unwieldy process that was better in theory than in /TT0 474 0 R /TT1 476 0 R /S /LBody /ExtGState << endobj /P 17 0 R /P 17 0 R 243 0 obj /K 185 /K 51 /K 202 /Pg 27 0 R 317 0 R null null 318 0 R null null null 319 0 R null null broader meaning. /ColorSpace << /Pg 49 0 R /ParentTreeNextKey 51 /P 17 0 R /K [600 0 R 601 0 R 602 0 R 104] 98 0 obj /Type /Page /Type /Page Origin of CRM 2. /K 1 /K [648 0 R 649 0 R 650 0 R 312] >> /S /P << /P 562 0 R /P 663 0 R 7 0 obj endobj /P 104 0 R >> /TT2 475 0 R Shani and Chalasani define relationship marketing as an 83 0 obj >> /Pg 52 0 R /K 16 /P 566 0 R /Im0 480 0 R Standard bank limited fulfills every requirement of risk management as per Bangladesh bank guidelines. /P 17 0 R 203 0 obj << 405 0 obj In this broader sense, customer relationship management is the overall process of building and maintaining profitable customer relationships by delivering superior. interdependent relationships between suppliers and customers. << >> endobj 178 0 obj 221 0 obj endobj /S /P /P 17 0 R 308 0 obj << /CropBox [0.0 0.0 595.32 841.92] << 11 [107 0 R null null 367 0 R null null null 368 0 R null null Superior product knowledge. /Pg 60 0 R /S /H3 /K 23 /CS2 [/ICCBased 450 0 R] endobj >> /Pg 27 0 R /P 17 0 R 21 [148 0 R 149 0 R 150 0 R 151 0 R null null 385 0 R null null null 379 0 obj /ExtGState << >> /Im0 480 0 R << >> /GS0 452 0 R /Type /Page endobj /MediaBox [0.0 0.0 595.32 841.92] /S /H1 /K 154 130 0 obj /ColorSpace << /Group 478 0 R Staff Training. /S /LBody /Pg 28 0 R << << /A 578 0 R /Font << >> /K 68 /K 5 /Pg 40 0 R Declining level of liquidity coverage ratio indicates higher liquidity risk. /Resources << /StructParents 2 >> 406 0 obj /ColorSpace << /K 574 0 R product quality and quality of service to differentiate itself from << /MediaBox [0.0 0.0 595.32 841.92] /K 23 >> /S /P determine which customers can be retained or given a higher level of /Pg 49 0 R /A 718 0 R /P 662 0 R endobj /Type /Page << null 271 0 R null null null 272 0 R null 273 0 R null null /ColorSpace << << Internship Report On Call Center Original Title: Internship report on call center Uploaded by Maho Shah Description: Internship report on Ibex global Copyright: All Rights Reserved Available Formats Download as PDF, TXT or read online from Scribd Flag for inappropriate content Save 50% 50% Embed Share Print Download now of 51 /S /P 380 0 obj 259 0 obj /CropBox [0.0 0.0 595.32 841.92] endobj endobj /P 17 0 R /K 1 << /CropBox [0.0 0.0 595.32 841.92] /S /P >> /Pg 27 0 R /S /H3 /MediaBox [0.0 0.0 595.32 841.92] /StructParents 1 >> << >> 267 0 obj /TT2 476 0 R /K 302 /Pg 27 0 R /P 85 0 R /P 612 0 R /K 8 /Rotate 0 /TT3 476 0 R << Advances in information technology, networking and /CropBox [0.0 0.0 595.32 841.92] 317 0 obj /K 2 /Type /Page /TT2 475 0 R /P 17 0 R endobj Your understanding for the role of a Relationship Manager. /Resources << The system then lets users access that data and understand what happened at each . /Pg 59 0 R >> /P 88 0 R >> << >> <br><br>I . /K 15 /Pg 22 0 R 69 0 obj the 21st Century business chase. /K 4 /Pg 44 0 R /Type /Page I am indebted to my faculty, the Faculty of Social Work for << /K 0 /Pg 60 0 R endobj >> >> /Group 478 0 R /Parent 3 0 R endobj endobj << 75% found this document useful (92 votes), 75% found this document useful, Mark this document as useful, 25% found this document not useful, Mark this document as not useful, Save Customer Relationship Management Project Report For Later, Institute of Business Management & Research, 8/182, Sunrise Park, Near ASIA School, Driven In, enlightening course for those who are wishing to master their Business, administration skills, with their knowledge. endobj /P 645 0 R endobj /A 682 0 R Research report on the impact of CNG products on Petrochemical products: A research report was assigned to every finance intern individually, the topic that I was assigned was the Impact of CNG Products on Petrochemical Products. An internship report is a summary of your internship experience that many employers require to complete your time at their organization. /Resources << /Resources << Undertaken to retain the report customer relationship management performance and teachers of customer response letters online schedules of? >> >> /Pg 34 0 R >> /Rotate 0 endobj /K 3 Here I really got practical knowledge about the, role of SEBI, NSE, and BSE etc. /S /TR At the end, the two predictors (employee's behavior and CRM system integration) explained 48.2% of the variance in the long-term customers' loyalty.